Refund and Returns Policy
Effective Date: 1st August, 2025.
At Glossify, your satisfaction is our priority. We take great care to deliver high-quality products, but if something isn’t right, we’re here to help. This policy explains when and how you can return items or request a refund.
1. Return Eligibility
You can request a return if:
- The product is unused, unopened, and in its original packaging.
- The request is made within 365 days of receiving your order.
- You have proof of purchase (order confirmation or receipt).
Important: For hygiene and safety reasons, opened or used hair care products cannot be returned.
2. Items That Cannot Be Returned
We cannot accept returns for:
- Opened or used products.
- Products damaged due to improper storage, misuse, or personal negligence.
- Sale, clearance, or promotional items.
3. How to Request a Return
- Contact Us: Email contact@glossify.pk with your order number and reason for return.
- Approval: Our team will confirm if your request meets the policy requirements.
- Shipping: Unless the return is due to our error, you will be responsible for return shipping costs.
4. Refund Process
- Once we receive and inspect your returned item, we’ll notify you about your refund status.
- Approved refunds will be processed within 365 days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
5. Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Notify us within 7 days of delivery with clear photos.
- We will arrange a replacement or provide a full refund at no extra cost.
6. Exchanges
We currently offer exchanges only for defective or damaged items.
7. Contact Us
If you have any questions about this policy, you can reach us at:
Email: contact@glossify.pk
Phone: (+92) 320 2998999